How to Sign In - With Phone Number
If your account is registered or verified with your phone number, to login into your account, click on “Continue with phone number,” enter the phone number that you used at the time of registration (unless you changed your phone number during a testing phase), and follow the instructions.
If you know your password
Click on “Continue with phone number” on the login page.
Select your country code, enter your phone number, and press the “Go” button.
Enter your password, and press the “Submit” button.
If you forgot your password
Click on “Continue with phone number” on the login page.
Select your country code, enter your phone number, and press the “Go” button.
Click on the blue hyperlink “Password forgotten?”
Click on the green “RECOVER ACCOUNT” button.
Enter or confirm your phone number including the country code, and click the orange “SUBMIT” button.
Click on the orange "open sms" button.
Click on the white "open sms" button.
You will have a code in your text box, and you send the code.
Note: If you have a new phone number and forgot your password, you will not be able to use this method to login. If you verified with Facebook, then you will have another method to log in.
Or if you have trouble sending the code, try the manual instructions
Click on the Manual Instructions hyperlink.
Go out of the Pi app to create a text message to the recipient with the code listed on the screen, and send it.
Go back to the Pi app click on "I have sent the text".
Recovering your account with a phone number requires the ability to send an SMS text to the US, UK, Belgium, or Israel. If you do not live in the US, UK, Belgium, or Israel, you may need to check with your phone carrier that your phone is able to send international SMS texts because a cell phone carrier may charge you for texts, even if the texts are not sent.
Troubleshooting
If you still cannot sign in, then please try to sign in under different conditions (and these would be different attempts to sign in):
Sign in attempt 1: Turn your phone off and then back on
Sign in attempt 2: Turn off your wifi (and use your data)
Sign in attempt 3: Try with your VPN on
Sign in attempt 4: Try with your VPN off
When there is high traffic to the Pi app, this function may not be successful. So, you may have to try multiple times on different days or times.