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How to Sign Up

There are currently three methods you may use to sign up:

1. with Facebook

2. with phone number

3. Apple ID

If you already have a Facebook account, you can connect your Facebook account to the Pi App. For future logins, you simply choose “Continue with Facebook,” enter in your Facebook email address and password into the Facebook interface and will be able to open the Pi App. This is similar to logging into other third-party apps through Facebook. 

If you would like to create an account with your phone number, then you will also be asked to create a password. For future logins, you will enter your phone number and password.

For Apple Sign-in, please follow the directions, confirm that you allow Pi to sign in with your Apple ID. Please note that your name associated with your Apple ID should match the name on your government-issued ID. Users that sign up with Apple ID will not be able to change the name on the account.

Can I have more than one option?

Yes! However, if you want to the Apple Sign-in option, you must sign up with Apple. If you start with Facebook or your mobile phone number, you will not have the Apple Sign-in option later.

Depending of the method you used to sign up, you will be able to add the other method later after signup on your Profile page inside the app. After adding the second method, you can choose to have two different methods of login. 

Where can I find an invitation code?

If someone sent you an invite in a message, please use their username as the invitation code. If you found the Pi App on your own, invitation codes can be found on social media very easily.

Facebook Troubleshooting

If you receive an error message along the way, you may have to go through the  "Continue with Facebook" process twice. The first time, you may have to enter your email address and password associated with Facebook. When you have to start over again and click on "Continue with Facebook" the second time, you should not have to put in your Facebook credentials, and simply follow the directions to continue.

Also, check your Facebook settings to ensure that you have allowed the Pi App to connect to your Facebook account. In Facebook, under "Settings," you need to go to "Apps and Websites" and make sure that you have "Turned on" the setting. 

Phone Number and General Troubleshooting

Please try to sign up under different conditions (and these would be different attempts to sign up):

Sign up attempt 1: Turn your phone off and then back on

Sign up attempt 2: Turn off your wifi (and use your data)

Sign up attempt 3: Try with your VPN on

Sign up attempt 4: Try with your VPN off

NOTE: When there is high traffic to the Pi app, this function may not be successful. So, please try again at a later time.

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How to Sign In - I forgot how I signed up, or I forgot my password

It is important that you sign into the Pi App through the original method you used to register your account, i.e. Facebook or phone number with password. If you use a different method or different phone number from your original method during account registration, you will create a completely new account with no Pi mined yet inside. This does NOT mean the Pi in your original account is lost. Thus, if you are ever asked to enter first and last name or a username when trying to sign in, please stop. Do not create a new account with this sign-in method, and try the other method (Facebook vs. Phone number) or a different phone number of yours.

Generally, try the following ways to see if you can retrieve your original account:

1. Try to sign in via Facebook by clicking on "Continue with Facebook." (If you receive an error that takes you back to the login page, go through the process one more time.)

2. Try to sign in with the phone number associated with the account by clicking on "Continue with phone number".

3. If you forgot your password while you "Continue with phone number" or if you do not receive the verification code, try to do account recovery by clicking on "Password forgotten?" or "recover account".

4. Sometimes, your settings can affect the login. Please try to sign in under different conditions (and these would be different attempts to sign in):

• Sign-in attempt 1: Turn your phone off and then back on

• Sign-in attempt 2: Turn off your wifi and use data

• Sign-in attempt 3: Try with your VPN on (or off)

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How to Sign In - With Facebook

Instructions

If your account is verified with Facebook: 

1. Click on “Continue with Facebook” on the login page

2. If it asks if “pinetwork” Wants to Use “facebook.com” to Sign in, click on “continue”.

3. Log in to your Facebook page or app, where you may need to enter your Facebook credentials. Or if you’re already signed in, click on “Continue”.

4. If it asks if “Facebook” wants to open “Pi”, click on “Open”.

Troubleshooting

If you receive an error message along the way, you may have to go through the  "Continue with Facebook" process twice. The first time, you may have to enter your email address and password associated with Facebook. When you have to start over again and click on "Continue with Facebook" the second time, you should not have to put in your Facebook credentials, and simply follow the directions to continue.

If you still cannot sign in, then please try to sign in under different conditions (and these would be different attempts to sign in):

Sign in attempt 1: Turn your phone off and then back on

Sign in attempt 2: Turn off your wifi (and use your data)

Sign in attempt 3: Try with your VPN on

Sign in attempt 4: Try with your VPN off

Also, check your Facebook settings to ensure that you have allowed the Pi App to connect to your Facebook account. In Facebook, under "Settings," you need to go to "Apps and Websites" and make sure that you have "Turned on" the setting. 

When there is high traffic to the Pi app, this function may not be successful. So, you may have to try multiple times on different days or times.

Bug Reporting

There are no known bugs logging in using Facebook credentials. If you are unable to log in via Facebook, it is possible that you may have registered your account with a phone number and password.

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How to Sign In - With Phone Number

If your account is registered or verified with your phone number, to login into your account, click on “Continue with phone number,” enter the phone number that you used at the time of registration (unless you changed your phone number during a testing phase), and follow the instructions.

If you know your password

• Click on “Continue with phone number” on the login page.

• Select your country code, enter your phone number, and press the “Go” button.

• Enter your password, and press the “Submit” button.

If you forgot your password

Click on “Continue with phone number” on the login page.

1. Select your country code, enter your phone number, and press the “Go” button.

2. Click on the blue hyperlink “Password forgotten?”

3. Click on the green “RECOVER ACCOUNT” button.

4. Enter or confirm your phone number including the country code, and click the orange “SUBMIT” button.

5. Click on the orange "open sms" button.

6. Click on the white "open sms" button.

7. You will have a code in your text box, and you send the code.

Note: If you have a new phone number and forgot your password, you will not be able to use this method to login. If you verified with Facebook, then you will have another method to log in.

Or if you have trouble sending the code, try the manual instructions

• Click on the Manual Instructions hyperlink.

• Go out of the Pi app to create a text message to the recipient with the code listed on the screen, and send it.

•  Go back to the Pi app click on "textI have sent the ".

Troubleshooting

If you still cannot sign in, then please try to sign in under different conditions (and these would be different attempts to sign in):

Sign in attempt 1: Turn your phone off and then back on

Sign in attempt 2: Turn off your wifi (and use your data)

Sign in attempt 3: Try with your VPN on

Sign in attempt 4: Try with your VPN off

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How to Verify Your Pi Account

Do I need to do verification with my phone number or Facebook?

At this time, Pioneers are not required to do verification with their phone number or Facebook in order to mine. They can continue to mine and maintain the Pi mined, even if they’re unverified. If you can verify your phone number right now given our current phone verification methods, please do. If, for some reason, you can’t verify your phone number with our current methods, there is no need to hurry or worry right now. You can continue mining and more verification methods may be provided later for you to complete that. In the future, you will need to verify your phone number before the Mainnet in order to claim the Pi that you have mined, unless you have verified by Facebook. If you have verified your Pi account with Facebook, then you are not required to verify your phone number.

Which form of verification is best?

Some Pioneers will have more than one option of verification. Choose the option that best fits your needs. Consider how you would like to sign in. If you have a Facebook profile, would you like to use your Facebook credentials to log in? Would you prefer to sign in with a password and your phone number?  Also, consider what login method is easier if a password is forgotten. 

In the future, more than one verification method will be available to Pioneers. If you are able to verify with the two different methods, then you will also have two different ways to log in.

How do I verify my account with my phone number?

If you have the option to verify with this method, you will see a “VERIFY” button beside this option on the “Profile” page. If the option is not available, you will see an “N/A” beside that option.

1. Go to the “Profile” page

2. Click on the “VERIFY” button on the right side of “Phone verification”

3. Depending on your country, you may have different options, so please follow the directions.

   1. If you have a phone number in the US, UK, Belgium, or Israel, you may receive a text message with a code, and then enter the code on the next screen.

   2. If you do not have a phone number in the US, UK, Belgium, or Israel, then choose either one country to send an SMS text message, and then click on the green “START” button. Then press the send in your text message app. Carrier messaging rates will apply. Please make sure you have enabled international SMS text messaging with your cell phone carrier. Sometimes, they may charge you even if the text is not successful. Also, you may have success with one number but not another, so you may need to try more than one country.

   3. Also note that there are “Manual Instructions” if you have trouble with the two methods above.

Troubleshooting

When there is high traffic to the Pi app, this function may not be successful. So, you may have to try multiple times on different days or times.

If you receive an error, please go through the process again. If you still cannot get verified, then please try under different conditions (and these would be different attempts):

Verification attempt 1: Turn your phone off and then back on

Verification attempt 2: Turn off your wifi (and use your data)

Verification attempt 3: Try with your VPN on

Verification attempt 4: Try with your VPN off

We currently offer 4 different phone numbers for phone verification - US, UK, Belgium, and Israel. If you do not live in these countries, you will need to enable international SMS texting, and you should check with your cell phone provider that you have this capability on your cell phone plan. You may have success using one phone number over another, so if you fail with one country's phone number, try another one. For example, if your provider is Hamrah Aval in Iran, please use the Belgium phone number.

There are certain cell phone providers that may block the text message. If you are not able to verify your account after multiple tries, it is likely that the texts may be blocked by your cell phone provider. We are exploring solutions for these kinds of cases.

How do I verify my account with Facebook?

If you have the option to verify with this method, you will see a “VERIFY” button beside this option on the “Profile” page. If the option is not available, you will see an “N/A”. If you have the option to verify via Facebook, follow the steps below:

1. Click on the “VERIFY” button. 

2. If it asks if “pinetwork” Wants to Use “facebook.com” to Sign in, click on “continue”.

3. Log in to your Facebook page or app, where you may need to enter your Facebook credentials. 

4. Grant permissions

5. If it asks if “Facebook” wants to open “Pi”, click on “Open”.

Troubleshooting

1. You should have the Facebook app downloaded to your phone.

2. Sign into the Facebook App on your phone.

3. Check your settings to allow other apps to connect to your Facebook account. Specifically, under "Settings," you need to go to "Apps and Websites" and make sure that you have "Turned on" the setting.

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How do I mine Pi?

Press the mining button (or lightning icon) to start a 24-hour mining session. After the 24-hour session is over, you may press the mining button to start a new mining session. 

When can I withdraw?

You cannot withdraw Pi yet. You will be able to withdraw Pi or exchange Pi for other currencies in Phase 3 of the project when Pi transitions to a fully decentralized blockchain.

Pi launched Phase 1 of the project on 3/14/2019 (Pi Day). During Phase 1, your balances are being recorded with a guarantee of being honored when Pi transitions to the Mainnet (Phase 3), unless there is violation of Pi policies, e.g. creation of fake accounts. Transfers of Pi are restricted until we reach the Mainnet to prevent bad actors from accumulating Pi from fake accounts. For example, a bad actor could mine from fake accounts, transfer the Pi to a legitimate account, and then pass through Pi’s account verification process despite their illicit gains. We are still refining the exact development timeline for the project. For more details, please refer to the Roadmap section of our White Paper: https://minepi.com/white-paper

How can I exchange Pi for fiat currency?

There is currently no place to buy or sell Pi. In other words, Pi is not on any trading exchange.

Please be careful of scam websites that claim to trade or exchange Pi. 

You can currently earn Pi by clicking on the mining button every 24 hours, and by building your security circle, and by inviting new members to join your earning team. 

When can I transfer Pi?

In-app transfers are currently not available yet. Please be careful of scams that claim to sell or transact in Pi Network coin. We will make an announcement in the app when transactions will be available. 

Only a small number of Pioneers that were part of the pilot program have the ability to transfer Pi. Selling or trading Pi for fiat or cryptocurrencies is a violation of the terms of service. Please report these violations.

Why isn’t my Pi increasing?

You can see a counter at the top of your app screen with your balance of Pi, which you will see increase if you are presently mining. The counter may be stopped if we are in Pi Lite Mode, when we are performing maintenance.

The lightning button will show your mining rate, which will change depending on the number of active miners on your earning team. The lightning button will be green when you are presently mining.

Why has my Pi balance decreased?

A Pi balance may decrease if you sign out of the app before the end of the 24-hour mining session. In other words, you may lose the Pi that was mined from the beginning of the mining period to the time you signed out. There should be a warning message before you sign out. The best time to sign out of the app is after the 24-hour mining session, so that you don’t lose what you have mined for the day. 

Another reason could be that you may be in temporary Lite Mode which shows you the balance at your last tap on the lightning button when the mining session starts, making it look like a decrease in your total Pi. Your Pi balance is safe and will be updated when the app returns to full mode.

If this does not explain why you may have seen a reduction in your Pi balance, please submit a support request.

If you sign out of the app before the end of your mining cycle, you will lose the Pi earned during that mining cycle. If you need to sign out, the best time would be after your mining cycle.

When I signed in, my Pi balance was 0. What happened?

It’s likely that you created a new account, rather than signing into your original account. Please read the related article How to sign in - I forgot how I signed up.

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Referral Team & Invitation Code

How do I get more members for my referral team?

Your referral team is made up of your Inviter and the people that you invite. So, you can build your own referral team by giving your invitation code to others. If you go to the referral Team page, click on the purple “INVITE” button, which will allow you to send your invitation code to your phone contacts, or you may “USE OTHER CHANNELS” to send your invitation code. 

You are allowed to post your invitation code on social media, and you may find other creative solutions to post your invitation code. Please do not post your invitation code in Pi Chat rooms because everyone in the chat rooms are already Pioneers previously invited by someone else. Invitation code is meant for you to invite new members to Pi Network and forming your referral team with them.

Can I change to a different referral team? 

A Pioneer cannot transfer to a different referral team because the change of referral team would trigger complex retrospective re-calculations of all previous mining rates in every single mining session of the new inviter, the old inviter and the Pioneer who wants to switch to a different referral team. So we do not support this process that is not only wasteful of computing power but also creating inconsistent user experience and balances for the Pioneers other than the requester. 

Remember that your referral team is made up of your Inviter and the people that you invite. So, you can build your own referral team by inviting others. 

If you have a friend with a large referral team with a high mining rate, joining your friend’s team does not change your own referral team or mining rate because your mining rate is based on your referral team members, not your friend’s team members.

My invitee made a mistake with the invitation code and did not end up on my referral team. Can I get my invitee back to my referral team?

A Pioneer cannot transfer to a different referral team because the change of referral team would trigger complex retrospective re-calculations of all previous mining rates in every single mining session of the new inviter, the old inviter and the Pioneer who wants to switch to a different referral team. So we do not support this process that is not only wasteful of computing power but also creating inconsistent user experience and balances for the Pioneers other than the requester.

May I remove a member from my referral team?

Technically no, especially for all real human members of the referral team, because referral team structure not only relates to mining bonus, but also captures the history of who invited whom into the network.

However, you can remove a member from your referral team chat, or report a referral team member as a fake account to the system, if you really think they are fake accounts. The report-fake feature also automatically removes them from your referral team chat. Then you can use the Filter feature to “Hide reported” to make them disappear from your referral team interface.

If you have an inactive team member, you can hide an inactive team member with the use of the filter feature on the referral Team page.

If you have someone harassing your referral team chat, you can remove a member from your referral team chat by going to the menu in the upper right corner in your referral team chat and click on “Remove from chat”.

Is there a limit to the number of people I can invite?

There is no limit. You can invite as many people as you want. 

What happens if I have referral team members that are inactive?

Your mining rate increases when your referral team members are also active and mining along with you. If members of your referral team are inactive, then you do not get the mining bonus, but there is no negative effect to your mining rate. 

You remind your referral team members to mine by clicking on “PING INACTIVE,” and inactive members of your team will receive a notification reminder.

What happens if I have referral team members that are fake accounts?

If you have referral team members that are fake accounts, then the mining bonus earned from them will be deleted before going to the Mainnet in Phase 3. 

We recognize that it may be unfortunate to see a reduction of your balance due to deletion of such bonuses. However, it was an unfair gain in the first place because Pi Policies have defined that Pi only goes to real human beings with  one account per person, and stated that all Pi mined or incurred by fake accounts will be destroyed.  If it is unfair for people to keep Pi that is earned from fake accounts. Imagine a bad actor who created many fake accounts to earn Pi at a higher rate. In order to maintain trustworthiness and fairness in our network, we cannot allow anyone to earn Pi unfairly through any types of rewards from fake accounts.

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Security Circle

How do I add to my Security Circle? 

After three 24-hour mining cycles, you will be able to add members to your Security Circle.

You should be able to add your earning team members to your Security Circle by following these directions:

1. Click on the shield icon on the homescreen

2. Click on "add an existing Pi user" button

3. Click on the orange "add" button beside their name

And then there should be a green check mark by their name, which completes the process! 

How do I add to my Security Circle from my phone contacts?

You may be able to add another Pioneer by clicking on the “ADD FROM CONTACTS” button if that person has registered their phone number. Sometimes, you may see a green Pi logo by their name, or you may simply know that they are already a Pioneer. Click on their name, and then click on “CONFIRM”. 

How do I add to my Security Circle from my Facebook friends?

Currently, there is not a way for Pioneers to add or search for other Facebook-verified Pioneers, e.g. there is currently no way to view your friends list to see which Facebook friends have a Pi account. Facebook-verified users can add members from their earning team, and they can add members from their phone contacts (see two previous questions above).

How many people can I add to my Security Circle?

If you have already added 5 members to your Security Circle, then you have achieved the maximum number of members of your security circle that can accrue to your base mining rate. You can still add more people to your security circle, but the additional members beyond 5 will not contribute to an increase in your mining rate. The other way to increase your mining rate is to invite more people into your Earning Team through bonuses. Pi rewards Pioneers for contributions to both the security (Security Circle) and growth (Earning Team) of the network.

Please remember that by adding a person to your security circle you confirm that the person is a human being that you trust, and this is why you earn the mining rate bonus.

What if I don’t have anyone to add to my Security Circle?

You are still able to stay on the application and mine Pi. If you add people to your Security Circle, then you will increase your mining rate.

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Account Settings

Changes to your account cannot be made via email or the Support Portal, since we have no means to securely verify the request is coming from the genuine account holder. In other words, we cannot process a request to change your name, username, phone number, nor password.  Please refer to the following subsections for more details on each account properties.  If you would like to be added to an email list to be notified when an in-app feature is available, please fill out the email request form here.

How do I change my name on the account?

The Core Team does not manually process name changes nor correct errors. Previously, all existing Pioneers have been offered the chance of a 3-day period to update their name inside the app within a grace period, and new Pioneers can update their name within the first two weeks of sign-up, unless the new Pioneer uses AppleID as the registration method. 

For AppleID users, the name associated with the Pi account is whatever Apple Sign-in gives to Pi, so it is important that Pioneers have their real first and last names associated with their AppleID before they sign up for a new Pi account using Apple Sign-In. 

A name update appeal feature is available in the Pi App Profile (except if you signed up with AppleID). You can submit an appeal to potentially make corrections. Name update appeals will only accept changes that would generally still reflect the same human being, e.g. minor changes to spelling, switching first name and last names, adding a middle name, adding a prefix/suffix or aligning it with the name displayed on your identity document. 

A complete name change that has no resemblance to the current name and suggests two completely different people will be rejected. 

Please note that name appeals will take time to process due to the case-by-case complexity, and they will be processed as a later part of our overall KYC process. So if you submit an appeal, please be patient. 

Here’s how to submit an appeal:

1. From the Pi home screen, tap on the ≡ icon in the upper left corner to open up the Pi sidebar menu.

2. Tap on “Profile.”

3. Below “Settings,” click the orange “See How” button next to “ask to change your name.”

4. Review your current inputted name and then tap “Appeal Name Change” in the bottom right corner.

5. From here, follow the in-app instructions. 

Please be aware that the name on the Profile may be different from your first and last name because either 1) your “nickname” or “usual name” is the name that will appear in your Profile, or 2) you used Apple Sign-In as your registration method.

How do I change my username on the account?

Usernames are not supposed to be changed.  Currently, there is not an option within the application to change the username. In the future, we hope to have a feature inside the application, where you will be able to request for a username change, if the username contains vulgarity or personal data (like your name or phone number).

How do I change my phone number on the account?

Currently, there is not an option within the application to change your phone number.

In the future, there will be a feature inside the application, where you will be able to change your phone number (with restrictions). The Core Team has spent a lot of time carefully designing this feature to ensure that it cannot be abused by bots or fake accounts. This is an important feature, but there is no timeline for release of this feature. 

Please make sure that you remember your password. If you log out and need to log back in, you can log back in with the old phone number and password. If you forget the password, then there is no way to recover that account with the phone number. So, please keep your password safe. (Another way to ensure that you can sign into your account is also verifying your account via Facebook.)

How do I change the password on the account?

Currently, there is not an option within the application to change the password.

If you have forgotten the password and are signed out of the app, then you will need to go through the account recovery process, where you will create a new password before you enter the application.

How do I delete my account?

Inside the application, you can initiate the deletion process on your own. If you are logged into your account, go to the menu in the upper left corner, then go to the “Profile” page, and click on the button “SEE HOW” to start the process.

Or if you abandon the account, then it will later fail verification and not be part of the Mainnet. 

How do I delete a second account? I accidentally made more than one account, and I do not want to be banned.

• If you can log into your second account, you can initiate the deletion process on your own. Go to the menu in the upper left corner, then go to the “Profile” page, and click on the button “SEE HOW” to start the process. 

If you are unable to log into the second account, we hope to have a feature inside the application in the future, where you will be able to declare a duplicate account and request for it to be deleted. Please make sure that you declare the duplicate account to avoid violations of the terms of service.

 Can I change the Facebook profile linked to my Pi account?

At present, it is not possible to change the Facebook account with which the Pi account is verified, even if you unlink the Pi app from your old Facebook account. 

If you registered your Pi account using Facebook, please make sure to add a telephone number and a password, so that in the extreme case of a block or hack into your Facebook account, you will still be able to access your Pi account using your phone number and password.

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Pi KYC

What is KYC?

Pi Network KYC or “Know Your Customer” is a procedure to first identify and then verify Pioneer identities, to comply with regulations and to ensure that Pioneers within the global Pi Ecosystem are real individuals.

The vision of Pi Network is to build an inclusive and the most widely-distributed digital currency and ecosystem for all Pioneers. Pi Network’s mining mechanism is social-network based and relies on contributions of real Pioneers. Therefore, Pi has a strict policy of one account per person. 

This requires a high degree of accuracy to establish that members in the network are genuine human beings, preventing individuals from being able to hoard Pi by creating fake accounts unfairly. KYC thus helps ensure the true humanness of the network. 

Who is Eligible for KYC?

• General Eligibility: Users may first become eligible to apply for KYC if they have mined Pi for at least 30 days (nonconsecutive). Geographical Coverage: The KYC solution is designed to accommodate users from over 230 countries and regions, ensuring inclusivity across diverse populations.

• Ineligibility: A small number of accounts flagged by algorithms as potential violators of terms of service may not be immediately eligible even after 30 days of mining. These cases will be reviewed.

Why is KYC Important?

• Identity Verification: KYC helps verify the identity of users, distinguishing genuine accounts from fraudulent ones.

• Fair Distribution: It supports Pi’s policy of one account per person, preventing individuals from hoarding Pi through fake accounts.

• Regulatory Compliance: The KYC process ensures compliance with international regulations, fostering a compliant and secure environment for all users.

• Mainnet Migration: Completing KYC is essential for Pioneers to migrate their Pi balance to the Pi Mainnet and participate in the Mainnet ecosystem.

How Does KYC Work?

Pi Network’s KYC solution addresses accuracy and privacy, while achieving scalability for millions of KYC, wide coverage of diverse populations, and accessibility. 

• Machine Automation: Machine automation will be responsible for processing, analyzing, and obfuscating Pioneer information.

• Human Verification: In certain instances where the user needs further verification after being processed, human Validators may then have to check certain parts of the obfuscated information and submitted documents. 

  • To protect individual Pioneers’ privacy, personal data—except for data that needs further verification—will be properly redacted. 

  • Human Validators will be previously KYC’d Pioneers who opt in to work as a crowdworker in the KYC app to verify information.

To ensure the integrity of the network, certain Pioneers will require additional verification checks before they can fully pass KYC—cautiously allowing as many real human Pioneers as possible to pass KYC, while catching and preventing as many fake and bot accounts as possible. While the Core Team has and continues to release updates to unblock these corner cases, note that this does not apply to the vast majority of KYC applications.

How to Complete KYC

1. Download the Pi Browser

   • Download the Pi Browser app created by “Pi Community Company” in the iOS App Store or Google Play Store.

2. Access the KYC App:

   • Tap the KYC app in the home screen of the Pi Browser.

   • Or, enter “http://kyc.pinet.com ” in the address bar located at the top of the Pi Browser.

3. Prepare Documents:

   • Have your relevant identification documents ready before starting the process.

4. Start the Application:

   • Open the KYC app in Pi Browser.

   • Follow the on-screen instructions to begin your KYC application.

5. Document Submission:

   • Upload clear, readable images of your identification documents as requested. Images and videos should be clear and only contain one person.

   • Ensure all information is legible and matches your Pi account details. Data entered in the form should be in the same language as shown on the ID document.

6. Wait for Results

   • The time needed to get your results depends on several factors, but it can take as little as less than a day.

   • Keep an eye out for notifications about your KYC application. You may be required to submit additional documentation or appeal certain decisions before your KYC application can be accepted.

KYC for Minors

• Age Restriction: Currently, KYC is only available for users 18 and older.

• KYC option for Minors: The Pi Core Team has developed a solution for minors:

  • Minors can enter their date of birth when starting a KYC application

  • The KYC Grace Period countdown timer will pause for minors until they turn 18.

Grace Period and Countdown Timer

To help prepare the network and accelerate Pi’s progress towards reaching Open Network in 2024, we’ve enacted the Grace Period that requires Pioneers to complete KYC and Mainnet migration within specific deadlines to avoid forfeiting most of your Pi other than Pi mined within the rolling window of the last 6 months before your Pi is migrated.

For Pioneers who became eligible for KYC before July 1st, 2024:

1. Submit your KYC application in the KYC app in the Pi Browser as soon as possible before January 31, 2024.

2. Complete the Mainnet Checklist to migrate to Mainnet by December 31, 2024.

In some cases, such as system delays, the Grace Period timer may pause to give you more time. Read the full Grace Period blog to understand how the Grace Period and your specific deadlines work. 

Further Information

Check out these resources for more information about KYC:

• What is Pi Network KYC?

• Become a KYC Validator

• KYC and Mainnet Migration Grace Period

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How to Set Up a Node

For assistance with the Node installation steps, please check out our other community Wiki page here:https://github.com/pi-node/instructions/wiki . If this other wiki does not help you resolve your issue, you may also submit an "issue" on the Github page. Also, you may receive additional guidance by going to the Node Applicants chat rooms in the application if you have submitted the application before May 1st, 2020.

Please note that this is a testing phase, the purpose of which is to surface issues experienced by diverse hardware, software and internet connections of our distributed community. Our goal is to enable as many Node applicants to successfully install these steps as possible. After that, we can calibrate the requirements of the device hardware and software necessary for achieving a reliable and secure network. Even if you are currently unsuccessful at completing all the steps, this still provides us with useful information as we make any necessary improvements to accommodate a greater variety of devices from our community.

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Chat

Chat Room Rules

The Pi Network DOES NOT allow the following behavior:

• Vulgarity

• Personal attacks

• Spam/Advertising

• Violations of chat room rules may result in you being silenced in the room.

Key words

H =  Host of Earning Team

M = Community Moderator

FAQ = Frequently Asked Questions

IAT = In-App Transfer (Only pilot members have this capability for testing purposes.)

KYC = Know your customer (means checking real humans for bots, fake accounts and farms.)

How can I join a chat room?

Go to the + button in the lower right corner within Chat. You can then click any green + button to add a new chat room.

How do I turn off a chat room?

Go to the + button in the lower right corner within Chat. If you are able to remove a chat room, you can click the red button - to remove the chat room. Predefined chat rooms cannot be removed.

How can I turn on chat notifications for a chat room?

Go to the chat room where you want to turn on notifications. In the upper right corner, click on the bell.

How to disable chat notifications from a chat room?

Go to the chat room where you want to turn off notifications. In the upper right corner, click on the bell, so when it rings, it means that this chat room notifications are turned off.

Why can't I post links?

Most links are not allowed to protect Pioneers from fraud and advertisements.

Why can't I post in a chat room?

If there is a violation of the chat room rules, a post can be blocked, or a Pioneer can be silenced.

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Pi Browser and Pi Wallet

Pi Browser

The Pi Browser intends to provide a web experience into a decentralized world. In addition to supporting any Web2.0 applications like existing web browsers, the Pi Browser will enable people to browse, interact and transact in decentralized applications — applications that integrate with blockchain technology — for a seamless and friendly user experience. Additionally, the Pi Browser will have a directory of selected Pi Apps and its own DNS system to support a whole new class of .pi domains. For example, current apps — Pi Wallet, Pi Chats, Mining, Brainstorm — will be accessible by typing in respectively wallet.pi, chats.pi, mine.pi and brainstorm.pi in the URL field of the browser. In the future, more Pi apps by third-party developers will be selected and added to the directory and be accessed through similar .pi URLs. Developers will also be able to start iterating on their app through non-pi domains earlier.

The Pi Browser is a more open Pi Apps platform because it enables developers to test and deploy the applications that integrate with the Pi Testnet, Pi Wallet and other elements of the Pi tech stack. It can do this without the limitation of the approval process or confinement of the old Pi Utilities platform inside the Pi mining app because anyone can visit any website freely on the Pi Browser. By contrast, it used to be that apps must be selected by the Core Team to be embedded in the Pi Utilities platform inside the Pi mining app. Later, we will update the Pi platform SDK to integrate with the Testnet and Test-Pi transactions for Pi Apps that allow developers to test their Pi apps on Testnet from their own domains.

Moreover, Pi Browser is basically the new interface of the Pi Apps/Utilities Platform. The Pi Browser aims to create a more open and direct Pi Utilities platform where developers can easily develop, test and deploy Pi Apps for Pioneers to try and use in the future. As a general-purpose browser tool, it is still primitive, but it is the only browser that can support Pi applications. Currently, the browser is in its beta version, and more changes and features will be added later.

The mobile version of the Pi Wallet is inside the Pi Browser app. The Pi Wallet is an important milestone in Pi’s strategy of progressive decentralization towards the Mainnet because every Pioneer will be able to interact with the Testnet blockchain through their wallets by creating Test-Pi transactions. We are also preparing more for the Pi Mainnet both in terms of 1) community readiness and 2) improvements towards the blockchain and its scalability, as the community tests transactions on the Testnet.

Why are the Pi Wallet and Pi Browser bundled together? Having the wallet inside the Pi Browser App will ultimately allow future Pi Apps and traditional businesses to easily integrate Pi Payments and interact with the Pi blockchain. This will enable Pioneers to have seamless decentralized web experiences, i.e. easily perform Pi blockchain transactions when visiting specific Pi App websites. This is a big evolution of the Pi Utilities platform and the Core Team’s effort on building the Pi ecosystem. Below is a more detailed introduction of the Pi Browser. The Core Team will determine with the community’s feedback as to whether we will maintain two mobile apps (i.e. mining app and browser app) or merge them into one in the future.

Pi as Pi Network becomes more decentralized, the browser will be able to match the network’s decentralization progress. Ultimately in the future, Pioneers can access both apps listed on the Pi Directory and unlisted apps directly through their URLs, and make the ultimate decisions of whether those apps are trustworthy or not without the strict oversight of the Pi Core Team. Through this vision, the selection process for the directory would not necessarily impede goods apps from being developed, deployed, tested or used by Pioneers.

Pi Wallet

To introduce the Pi Wallet, it’s worth briefly going over what a crypto wallet is. A crypto wallet is essentially a pair of “keys”: a public Address and a secret Passphrase (or a secret key). While the wallet address must be shared with others to transact with you on the blockchain, the passphrase must be kept secret as it is like a password to your bank account required to move any assets. Today, the launch of the Pi Wallet means that Pioneers are invited to generate their wallet Address and Passphrase.

The Pi Wallet can generate wallet addresses on multiple blockchains and hold different crypto assets on such blockchains using the same passphrase, but initially we are focusing on Pi assets only. Currently, it is only connected to the Pi Testnet blockchain, hence it only holds Test-Pi for testing purposes. When the Mainnet launches in Phase 3, the same Pi Wallet can also connect with the Pi Mainnet, thus holding the real Pi you will have mined at that time. As we’re in the phase of the Testnet, the purpose is to make improvements on everything including the wallet, thus it is a possibility that we may ask everyone to completely reset their wallets with Test-Pi before moving to Mainnet. Pioneers will also have the choice to reset their wallet by choice before Mainnet is live.

In general, crypto wallets are categorized into custodial and non-custodial wallets with a difference in whether there is someone else helping you manage your passphrase/secret key or assets in the wallet. The Pi Wallet is a non-custodial wallet, because the Pi servers never have access to your secret key or passphrase. To be more user-friendly and based on feedback from early testing Pioneers, the Pi Wallet secret key is represented by a list of more legible words called “Passphrases''.  The secret key can be dynamically derived from the passphrase so people only need to store a passphrase without actually saving a secret key. Using passphrases instead of the derived secret key for safekeeping reduces the chance of human mistakes in recording, and at the same time, achieves the same level of security as the secret key itself. In the mobile version of the Pi Wallet, if your phone has biometric authentication (fingerprint or face recognition), the passphrases are safely stored on your phone and can be retrieved through fingerprint or FaceID.

Although a non-custodial crypto wallet provides the self-sovereignty benefits for people, a difficult problem for any crypto assets holder is the case of losing their secret key or passphrases - the account recovery problem. The Pi Wallet is and will be a non-custodial wallet, and we aim to also innovate a mechanism to solve the difficult account recovery problem by utilizing part of your security circle while maintaining its non-custodial property. This mechanism will be released in a later version of the wallet.

After your Pi Wallet is created, the Pi Testnet faucet will initiate it with 100 Test-Pi for you to test transactions with Test-Pi on the Testnet, just like you would on the Mainnet after its launch in Phase 3 (the end of this year). We want to emphasize that Test-Pi (or test-π) is NOT REAL Pi! This does not enable trading of real Pi. Test-Pi is solely for the purpose of testing transactions on the Pi Testnet and contains NO VALUE. The Test-Pi balance in the wallet may be reset because Testnet will be periodically reset as part of the testing. Please remember that currently sales of Pi are unauthorized and violate the terms of service, which may result in the freezing of the account.

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How to Create a Wallet

For general information about the Pi Wallet and Pi Browser, please read this page here.

For a video with Questions and Answers about the Wallet, please go here.

Instructions

1. Before you can access your Pi Wallet, please download the new “Pi Browser” app from the iOS App Store or Android Play Store. Please make sure that you download the “Pi Browser” developed by Pi Community Company. To ensure you download the correct app, you can also complete this step later by following the steps below. 

2. Open the Pi Network mining app (the original app that you use for mining Pi).

3. Go to the side menu ☰ in the upper left hand corner, and select “Pi Browser”.

4. Read the instruction there and tap the button “SIGN IN TO PI BROWSER”.

   1. This will open either the Pi Browser and automatically sign you in if you’ve downloaded the Pi Browser,or to the app store where you can install Pi Browser  then open it.

   2. For some Android users, it will open a link in the phone’s default browser instead of the Pi Browser, so you may need to open the Pi Browser app itself.

5. To sign in to Pi related apps on Pi Browser, the simplest way is through the mining app as instructed in the last step. However, independently you can also directly sign into the Pi Browser by entering mine.pi in the URL field of the Pi Browser, and then tap on "Use other sign-in methods" and enter your Pi Network credentials.