How to Verify Your Pi Account
Do I need to do verification with my phone number or Facebook?
At this time, Pioneers are not required to do verification with their phone number or Facebook in order to mine. They can continue to mine and maintain the Pi mined, even if they’re unverified. If you can verify your phone number right now given our current phone verification methods, please do. If, for some reason, you can’t verify your phone number with our current methods, there is no need to hurry or worry right now. You can continue mining and more verification methods may be provided later for you to complete that. In the future, you will need to verify your phone number before the Mainnet in order to claim the Pi that you have mined, unless you have verified by Facebook. If you have verified your Pi account with Facebook, then you are not required to verify your phone number.
Which form of verification is best?
Some Pioneers will have more than one option of verification. Choose the option that best fits your needs. Consider how you would like to sign in. If you have a Facebook profile, would you like to use your Facebook credentials to log in? Would you prefer to sign in with a password and your phone number? Also, consider what login method is easier if a password is forgotten.
In the future, more than one verification method will be available to Pioneers. If you are able to verify with the two different methods, then you will also have two different ways to log in.
How do I verify my account with my phone number?
If you have the option to verify with this method, you will see a “VERIFY” button beside this option on the “Profile” page. If the option is not available, you will see an “N/A” beside that option.
Go to the “Profile” page
Click on the “VERIFY” button on the right side of “Phone verification”
Depending on your country, you may have different options, so please follow the directions.
If you have a phone number in the US, UK, Belgium, or Israel, you may receive a text message with a code, and then enter the code on the next screen.
If you do not have a phone number in the US, UK, Belgium, or Israel, then choose either one country to send an SMS text message, and then click on the green “START” button. Then press the send in your text message app. Carrier messaging rates will apply. Please make sure you have enabled international SMS text messaging with your cell phone carrier. Sometimes, they may charge you even if the text is not successful. Also, you may have success with one number but not another, so you may need to try more than one country.
Also note that there are “Manual Instructions” if you have trouble with the two methods above.
Troubleshooting
When there is high traffic to the Pi app, this function may not be successful. So, you may have to try multiple times on different days or times.
If you receive an error, please go through the process again. If you still cannot get verified, then please try under different conditions (and these would be different attempts):
Verification 1: Turn your phone off and then back on
Verification 2: Turn off your wifi (and use your data)
Verification 3: Try with your VPN on
Verification 4: Try with your VPN off
We currently offer 4 different phone numbers for phone verification - US, UK, Belgium, and Israel. If you do not live in these countries, you will need to enable international SMS texting, and you should check with your cell phone provider that you have this capability on your cell phone plan. You may have success using one phone number over another, so if you fail with one country's phone number, try another one. For example, if your provider is Hamrah Aval in Iran, please use the Belgium phone number.
There are certain cell phone providers that may block the text message. If you are not able to verify your account after multiple tries, it is likely that the texts may be blocked by your cell phone provider. We are exploring solutions for these kinds of cases.
How do I verify my account with Facebook?
If you have the option to verify with this method, you will see a “VERIFY” button beside this option on the “Profile” page. If the option is not available, you will see an “N/A”. If you have the option to verify via Facebook, follow the steps below:
Click on the “VERIFY” button.
If it asks if “pinetwork” Wants to Use “facebook.com” to Sign in, click on “continue”.
Log in to your Facebook page or app, where you may need to enter your Facebook credentials.
Grant permissions
If it asks if “Facebook” wants to open “Pi”, click on “Open”.
Troubleshooting
You should have the Facebook app downloaded to your phone.
Sign into the Facebook App in your phone.
Check your settings to allow other apps to connect to your Facebook account. Specifically, under "Settings," you need to go to "Apps and Websites" and make sure that you have "Turned on" the setting.