Account Settings
Changes to your account cannot be made via email or the Support Portal, since we have no means to securely verify the request is coming from the genuine account holder. In other words, we cannot process a request to change your name, username, phone number, nor password. Please refer to the following subsections for more details on each account properties. If you would like to be added to an email list to be notified when an in-app feature is available, please fill out the email request form here.
How do I change my name on the account?
The Core Team does not manually process name changes nor correct errors. Previously, all existing Pioneers have been offered the chance of a 3-day period to update their name inside the app within a grace period, and new Pioneers can update their name within the first two weeks of sign-up, unless the new Pioneer uses AppleID as the registration method.
For AppleID users, the name associated with the Pi account is whatever Apple Sign-in gives to Pi, so it is important that Pioneers have their real first and last names associated with their AppleID before they sign up for a new Pi account using Apple Sign-In.
A name update appeal feature is available in the Pi App Profile (except if you signed up with AppleID). You can submit an appeal to potentially make corrections. Name update appeals will only accept changes that would generally still reflect the same human being, e.g. minor changes to spelling, switching first name and last names, adding a middle name, adding a prefix/suffix or aligning it with the name displayed on your identity document.
A complete name change that has no resemblance to the current name and suggests two completely different people will be rejected.
Please note that name appeals will take time to process due to the case-by-case complexity, and they will be processed as a later part of our overall KYC process. So if you submit an appeal, please be patient.
Here’s how to submit an appeal:
From the Pi home screen, tap on the ≡ icon in the upper left corner to open up the Pi sidebar menu.
Tap on “Profile.”
Below “Settings,” click the orange “See How” button next to “ask to change your name.”
Review your current inputted name and then tap “Appeal Name Change” in the bottom right corner.
From here, follow the in-app instructions.
Please be aware that the name on the Profile may be different from your first and last name because either 1) your “nickname” or “usual name” is the name that will appear in your Profile, or 2) you used Apple Sign-In as your registration method.
How do I change my username on the account?
Usernames are not supposed to be changed. Currently, there is not an option within the application to change the username. In the future, we hope to have a feature inside the application, where you will be able to request for a username change, if the username contains vulgarity or personal data (like your name or phone number).
How do I change my phone number on the account?
Currently, there is not an option within the application to change your phone number.
In the future, there will be a feature inside the application, where you will be able to change your phone number (with restrictions). The Core Team has spent a lot of time carefully designing this feature to ensure that it cannot be abused by bots or fake accounts. This is an important feature, but there is no timeline for release of this feature.
Please make sure that you remember your password. If you log out and need to log back in, you can log back in with the old phone number and password. If you forget the password, then there is no way to recover that account with the phone number. So, please keep your password safe. (Another way to ensure that you can sign into your account is also verifying your account via Facebook.)
How do I change the password on the account?
Currently, there is not an option within the application to change the password.
If you have forgotten the password and are signed out of the app, then you will need to go through the account recovery process, where you will create a new password before you enter the application.
How do I delete my account?
Inside the application, you can initiate the deletion process on your own. If you are logged into your account, go to the menu in the upper left corner, then go to the “Profile” page, and click on the button “SEE HOW” to start the process.
Or if you abandon the account, then it will later fail verification and not be part of the Mainnet.
How do I delete a second account? I accidentally made more than one account, and I do not want to be banned.
If you can log into your second account, you can initiate the deletion process on your own. Go to the menu in the upper left corner, then go to the “Profile” page, and click on the button “SEE HOW” to start the process.
If you are unable to log into the second account, we hope to have a feature inside the application in the future, where you will be able to declare a duplicate account and request for it to be deleted. Please make sure that you declare the duplicate account to avoid violations of the terms of service.