Jira Service Management

{"xsrfToken":"f71529f0-081d-4756-aa99-ad3f09ac9e46_abe834500d0f077080ab2e84c26723e89f649e2e_lout","branding":{"id":"1","key":"demo","name":"Email Request","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#6d2b8a","headerLinkColor":"#ffffff","headerLinkHoverColor":"#8c3ead","headerLinkHoverBGColor":"#8c3ead","headerBadgeColor":"#8c3ead"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Type in this box to search for help ","sharedPortalName":"Pi Network Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Type in this box to search for help ","sharedPortalName":"Pi Network Support Portal","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#57058d","helpCenterTitleColor":"#d9bc0d","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"demo","projectId":10001,"serviceDeskId":1,"name":"Email Request","description":"<h1><a name=\"\" target=\"_blank\"></a><font color=\"d9bc0d\"><br> Read the Community Wiki</font></h1> \n<h2><a name=\"WelcometothePiNetworkSupportSearchPortalandCommunityWikipages%21IntheSearchPortalherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportals%2Cyoucantypeyourquestioninthesearchbar%2C...\" target=\"_blank\"></a>Welcome to the Pi Network Support Search Portal and Community Wiki pages! In the <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Search Portal here</a></ins></b>, you can type your question in the search bar, which will recommend community-generated wiki pages that may help answer your question. Go to the <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/kb/view/33038\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Wiki here</a></ins></b>.</h2> \n<h1><a name=\"\" target=\"_blank\"></a><font color=\"d9bc0d\"><br> Click on a category below to send us an email</font></h1>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"13","name":"Verification of Account","descriptionHtml":"<h3><a name=\"Forinstructionsortroubleshootingtips%2CpleasereadourCommunityWikipageaboutAccountVerificationhttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F27066383.Ifyouarereceivingoneofthebugerrormessages%2C...\" target=\"_blank\"></a>For instructions or troubleshooting tips, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/27066383\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Wiki page about Account Verification</a></ins></b>. If you are receiving one of the bug error messages, please fill out this form to be on the email list to be notified when a fix is available.</h3>","callToAction":"Verification of Account","introHtml":"","icon":10534,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[3],"key":""},{"id":"20","name":"Developers / Pi Apps Platform","descriptionHtml":"<p>If you are a developer, please check out our sandbox here: <a href=\"https://developers.minepi.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://developers.minepi.com/</a>. If you would like to share an idea for the Apps Platform, please only submit ideas that you are comfortable sharing. Obviously good ideas tend to be submitted by multiple people in different variations. So only submit ideas you are willing to release as public domain. Keep any idea you consider private to yourself, and do not submit them. By submitting this form below, you agree that your submission of the form does not impair Pi Network's right to have independent development, including right to develop, acquire, license, market, promote or distribute products, software or technologies that perform the same or similar functions as, or otherwise compete with, any other products, software or technologies that you may develop, produce, market, or distribute.</p>","callToAction":"Developers / Pi Apps Platform","introHtml":"","icon":10544,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[3],"key":""},{"id":"17","name":"Mining and Balance Questions","descriptionHtml":"<h3><a name=\"Picannotbewithdrawnrightnow.PleasestaysignedintotheapptominePi.Ifyousignoutoftheappbeforetheendoftheminingsession%2CthePiminedduringthatsessionwillbelost.Ifyousignedintoyouraccountandfoundasmallbalance%2C...\" target=\"_blank\"></a><b>Pi cannot be withdrawn right now.</b> Please stay signed into the app to mine Pi. If you sign out of the app before the end of the mining session, the Pi mined during that session will be lost. If you signed into your account and found a small balance, it is likely that you accidentally created another account instead of signing into your original account. For instructions on how to mine Pi or for questions about balance issues, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/36503583\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Wiki page about Mining</a>.</ins></b> If you would like more information about the Mainnet Balance or Lockup, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/947617793?src=111381801\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Wiki page about Mainnet Preparation</a></ins></b> Please note that balances in the Mainnet Balances are approximations, and the accurate amount will be calculated at the moment of transfer.</h3>","callToAction":"Mining and Balance Questions","introHtml":"","icon":10523,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[3],"key":""},{"id":"22","name":"Can't Create New Account","descriptionHtml":"<h3><a name=\"Forinstructionsortroubleshootingtips%2CpleasereadourWikipageaboutAccountCreationherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fkb%2Fview%2F193003522\" target=\"_blank\"></a>For instructions or troubleshooting tips, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/kb/view/193003522\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wiki page about Account Creation here </a></ins></b></h3>","callToAction":"Can't Create New Account","introHtml":"","icon":10547,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[3],"key":""},{"id":"19","name":"Chat Room Issues","descriptionHtml":"<h3><a name=\"Beforefillingoutthisform%2CpleasereadourWikipageaboutthePiChatroomsherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fkb%2Fview%2F38731777.Ifyouhavebeenmuted%2CpleaseprovideyourPiusername%2Croom%2Fsthatyouaremuted%2C...\" target=\"_blank\"></a>Before filling out this form, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/kb/view/38731777\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wiki page about the Pi Chat rooms here</a>.</ins></b> If you have been muted, please provide your Pi username, room/s that you are muted, and what happened that may have lead to being muted.</h3>","callToAction":"Chat Room Issues","introHtml":"","icon":10549,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"21","name":"Feature Requests","descriptionHtml":"<h3><a name=\"IfyouhaveasuggestionforneworimprovedfeaturesinthePiapp%2Cpleaseshareyourideasinthisform.Wemaynotbeabletoreply%2Cbutyoursuggestionwillberecorded.\" target=\"_blank\"></a>If you have a suggestion for new or improved features in the Pi app, please share your ideas in this form. We may not be able to reply, but your suggestion will be recorded.</h3>","callToAction":"Feature Requests","introHtml":"","icon":10535,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[3],"key":""},{"id":"1","name":"Pi Help","descriptionHtml":"<h3><a name=\"Forinstructionsortroubleshootingtips%2CpleasereadourCommunityWikiherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F33038.Todoasearchforananswertoyourquestion%2CtrytheSupportPortalherehttps%3A%2F%2Fpinetwork....\" target=\"_blank\"></a>For instructions or troubleshooting tips, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/33038\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Wiki here</a></ins></b>. To do a search for an answer to your question, try the <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Portal here</a>.</ins></b> Have you checked the other categories? To better direct your request, please browse the other categories in <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this page</a></ins></b>. If you still cannot find a category that fits your question, then please use this form.</h3>","callToAction":"Pi Help","introHtml":"","icon":10541,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[3],"key":""},{"id":"23","name":"Wallet & Browser","descriptionHtml":"<h3><a name=\"ToaccessyourPiWallet%2Cpleasefollowtheinstructionshttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F591855647%3Fsrc%3D1275595677.PleaseusethisFormbelowtoreportbugs....\" target=\"_blank\"></a>To access your <a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/591855647?src=1275595677\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pi Wallet, please follow the instructions</a>. Please use this Form below to report bugs. For general information about the Pi Wallet and Pi Browser, please read our <a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/582713345?src=2128981769\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Wiki page about the Wallet and Browser here</a>.</h3>","callToAction":"Wallet & Browser","introHtml":"","icon":10536,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[3],"key":""},{"id":"16","name":"Scam Report","descriptionHtml":"<h3><a name=\"Pleaseprovideasmuchdetailaspossibleaboutthescamorscammer.TheCoreTeammaynotreply%2Cbuttheinformationisrecorded.\" target=\"_blank\"></a>Please provide as much detail as possible about the scam or scammer. The Core Team may not reply, but the information is recorded.</h3>","callToAction":"Scam Report","introHtml":"","icon":10518,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3],"key":""},{"id":"12","name":"KYC","descriptionHtml":"<h3><a name=\"IfyouwanttoKYC%2Cpleasebepatient%2Candwaitformoreslotstoopen.Forsecurityreasons%2CpleasedoNOTsendusanemailwithyourIDcard.ThereisNOmanualselectionprocess%2CandthereisNOwaitinglist....\" target=\"_blank\"></a><b>If you want to KYC, please be patient, and wait for more slots to open. For security reasons, please do NOT send us an email with your ID card. There is NO manual selection process, and there is NO waiting list.</b> This Form is intended for Pioneers that got a slot, tried to go through the application process, and would like to report problems with the process. If you have other concerns about KYC, you are welcome to use this Form. For general information about KYC, please read the <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/kb/view/26836993\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">KYC page of the Community Wiki here </a></ins></b>.</h3>","callToAction":"KYC","introHtml":"","icon":10517,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[3],"key":""},{"id":"11","name":"Security Circle","descriptionHtml":"<h3><a name=\"Beforefillingoutthisform%2CpleasereadourwikipageabouttheSecurityCircleherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F24772609.\" target=\"_blank\"></a>Before filling out this form, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/24772609\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">wiki page about the Security Circle here</a></ins></b>.</h3>","callToAction":"Security Circle","introHtml":"","icon":10526,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[3],"key":""},{"id":"15","name":"Referral Team / Invite Code","descriptionHtml":"<h3><a name=\"Beforefillingoutthisform%2CpleasereadourWikipageabouttheReferralTeam%26amp%3BInvitationCodeherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F36503553.\" target=\"_blank\"></a>Before filling out this form, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/36503553\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wiki page about the Referral Team & Invitation Code here</a>.</ins></b></h3>","callToAction":"Referral Team / Invite Code","introHtml":"","icon":10516,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[3],"key":""},{"id":"18","name":"Node","descriptionHtml":"<p>For questions about the node, please see our <b><ins><a href=\"https://github.com/pi-node/instructions/wiki\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Node Wiki page here</a>.</ins></b> Due to the individualized nature of operating a node, the support team is unable to provide troubleshooting. If you have any non service-related questions, they can be recorded as a support request below.</p>","callToAction":"Node","introHtml":"","icon":10550,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"14","name":"Account Settings","descriptionHtml":"<h3><a name=\"Accountchangescannotbemadeviaemailorthisrequestform%2Csincewehavenomeanstosecurelyverifytherequestiscomingfromthegenuineaccountholder.Inotherwords%2Cwecannotprocessarequesttochangeyourname%2Cusername%2Cphonenumber%2C...\" target=\"_blank\"></a>Account changes cannot be made via email or this request form, since we have no means to securely verify the request is coming from the genuine account holder. In other words, we cannot process a request to change your name, username, phone number, or password. In the future, the Core Team hopes to develop in-app features to securely make account changes. Please note that the name in the Profile is the nickname or \"usual\" name and not the first and last name you have entered during sign up or the name change period. For more info, read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/27066411\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wiki page about Account Settings here</a></ins></b>. If our Wiki pages do not answer your question, please let us know what your concern is.</h3>","callToAction":"Account Settings","introHtml":"","icon":10469,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"10","name":"Bug Report ","descriptionHtml":"<h3><a name=\"Pleasetellusindetailtheproblemyouencounteredinourapp.Forexample%2Cwhichbuttononwhichpagethatyouclickedledtotheproblem%3FHowdidyouexpecttheapptoworkwithouttheproblem%3F...\" target=\"_blank\"></a>Please tell us in detail the problem you encountered in our app. For example, which button on which page that you clicked led to the problem? How did you expect the app to work without the problem? The <a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/328171521?src=-279278056\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">list of most common bugs is here</a>. To report a KYC bug, please use our <a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/group/3/create/12\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">KYC form</a>.</h3>","callToAction":"Bug Report ","introHtml":"","icon":10545,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[3],"key":""},{"id":"9","name":"Trouble Signing In - Forgot Password","descriptionHtml":"<h3><a name=\"Forinstructionsortroubleshootingtips%2CpleasereadourWikipageaboutHowtoSignInhttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F65598.\" target=\"_blank\"></a>For instructions or troubleshooting tips, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/65598\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wiki page about How to Sign In </a></ins></b>.</h3>","callToAction":"Trouble Signing In - Forgot Password","introHtml":"","icon":10513,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[3],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://pinetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Pioneers"}],"orderMapping":{"3":[23,22,9,14,13,11,15,19,17,10,16,18,20,21,12,1],"1":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b4f11d89-6e69-37f8-887b-b90adcaa31ef","appLinkName":"System Confluence","appLinkUrl":"https://pinetwork.atlassian.net/wiki","spaceKey":"WIKI","spaceName":"Wiki","spaceUrl":"https://pinetwork.atlassian.net/wiki/spaces/WIKI","isServer":false},"labels":[],"projectKey":"PINETWORK","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PINETWORK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":33038,"title":"Community Wiki","url":"https://pinetwork.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/33038","space":{"key":"WIKI","name":"Community Wiki","id":33037},"serviceDeskIds":[1],"appLinkId":"b4f11d89-6e69-37f8-887b-b90adcaa31ef","idInString":"33038","projects":[{"projectId":10001,"serviceDeskId":1,"portalId":1}]}}