How to Sign In — Forgot Your Login Method or Password
It is important that you sign into the Pi App through the original method you used to register your account, i.e. Facebook or phone number with a password. If you use a different method or different phone number from your original method during account registration, you will create a completely new account with no Pi mined yet inside. This does NOT mean the Pi in your original account is lost. Thus, if you are ever asked to enter your first and last name or a username when trying to sign in, please stop. Do not create a new account with this sign-in method, and try the other method (Facebook vs. Phone number) or a different phone number of yours.
Generally, try the following ways to see if you can retrieve your original account:
Try to sign in via Facebook by clicking on "Continue with Facebook." (If you receive an error that takes you back to the login page, go through the process one more time.)
Try to sign in with the phone number associated with the account by clicking on "Continue with phone number".
If you forgot your password while you "Continue with phone number" or if you do not receive the verification code, try to do account recovery by clicking on "Password forgotten?" or "recover account".
Sometimes, your settings can affect the login. Please try to sign in under different conditions (and these would be different attempts to sign in):
Sign-in attempt 1: Turn your phone off and then back on
Sign-in attempt 2: Turn off your wifi and use data
Sign-in attempt 3: Try with your VPN on (or off)
Tips & Warnings
Always double-check the country code + phone number format. A small mistake (missing + or wrong code) may redirect login attempts to a new account.
Don’t attempt to “fix” it by entering your first & last name or username in sign-in prompts — doing so might push you to a new account flow.
If you still have your old SIM / phone number (even if deactivated) and it hasn't been reassigned, try retrieving/reviving it from the carrier. Some users have succeeded this way.
High traffic to the Pi App may sometimes result in failed logins. You may try again at a later time.